FAQ | FrontLine Wellness And Recovery

Frequently Asked Questions

Which service to choose and how many sessions will I need?
Your wellness journey is unique; and the ideal number of sessions depends on your individual goals, lifestyle, and needs. Our licensed physical therapists will create a personalized, results driven plan designed to support your overall well being and help you feel your absolute best.

Feel free to reach out for a complimentary consultation to get started.

Can I book an individual session?
Yes! You can book single sessions anytime.

For a more exclusive value and elevated experience, consider one of our packages. To view all options, just tap "Explore Plans."

How do I use my session package?
After purchasing a package, session credits are added to your account.

To use your credits:

Go to Book Online
Select the service from your package
Choose your date and time
Your session credit will apply automatically with no extra charge
Repeat for each remaining session

Make sure to use all credits within the package time frame.
Unused credits will expire and are non-refundable.

Do you have any current promotions or specials?
Follow us on Instagram @frontlinewrpt to stay up to date with our latest specials and pop up events!

We also offer a discount by waiving the online credit card fee if you choose to pay via Zelle. Contact us directly for details.

Where are you located?
Our primary location is located near Starr & Las Vegas Blvd. We operate out of a comfortable, air conditioned home based garage gym. Address will be sent with your receipt after booking an appointment. We also offer mobile services and can travel to you or meet in our clinic for an additional fee.

What’s the difference between locations?

Primary Location – Starr & Las Vegas Blvd
Our main location is a private, air conditioned home studio designed to provide a personalized and comfortable experience.
Mobile Sessions
Prefer luxury and convenience at your doorstep? Our licensed physical therapists can come to your home or gym with all necessary equipment.
In Clinic
We also offer in clinic appointments at a partnered facility, based on availability.

Additional fees apply for mobile and in clinic visits. You can select your preferred location when booking. For details and availability, please contact us directly.

What are the additional fees for mobile or in clinic visits?

These visits are based on availability, and fees vary depending on travel distance or clinic location. Please contact us directly for exact pricing and to check availability.

Do you have a referral program?
Yes! When someone you referred books a package, you’ll receive one free session of your choice (based on availability). Only one free session is granted per referred client. Make sure they mention your name at the time of booking to qualify.

What is a Wellness Session?
A wellness session is a fully personalized experience based on your goals, preferences, and what makes you feel your best. Our licensed physical therapist will tailor each session to support your overall well-being. This may include:

Wellness coaching
Customized workout programs
Dry needling
Cupping
Scraping (IASTM)

Each session is thoughtfully designed to help you move better, feel better, and enhance your overall wellness—in a way that works for you.

What is Dry Needling?
Dry needling involves inserting thin, sterile needles into muscle trigger points to relieve pain, release tension, and improve mobility.

What is Cupping?
Cupping uses suction to lift the skin and underlying tissues, promoting circulation, reducing muscle tightness, and aiding recovery.

What’s the difference between Dry Needling and Acupuncture?
While both use similar needles, dry needling targets muscle trigger points for pain relief and improved function. Acupuncture is rooted in traditional Chinese medicine and focuses on balancing energy (Qi) through specific meridian points.

What is a Sports Massage?
Sports massage is a focused, therapeutic massage designed to reduce muscle tension, enhance performance, and speed up recovery—ideal for athletes or active individuals.

What is IASTM?
IASTM (Instrument-Assisted Soft Tissue Mobilization) uses specialized tools to gently scrape the skin, helping break down scar tissue, improve mobility, and accelerate healing.

What is your cancellation policy?
Cancellations must be made at least 24 hours in advance to receive a refund. Late cancellations will not be refunded.

What is your late policy?
If you arrive 15 minutes late or more, your session will be canceled and not refunded. Please arrive on time to make the most of your appointment.